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Former Member

Service ORG determination based on partner function

Hi

Pls let me know - How to tell from the config which partner function from a transaction say case or complaint, is being used to determine the service ORG unit at the header level of the transaction?

Also

Suppose I have 2 partner functions

1. A - std partner function - rule = "User"

2. B - custom partner function - rule = "User"

Which one will the system use?

Thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 11, 2008 at 05:26 AM

    Hi,

    You need to define Partner Determination Procedure (PDP) where u r partner function should have 004USER as access sequence, then u can use "User orgunit" rule in org detemination rule to determine service ORG unit at the header level of the transaction.

    If u have define more than one partner function as user in u r transaction system will set the same user in both place on the basis of u r PDP.

    Hope it'll help u.

    Regards,

    Dipesh.

    Edited by: DD's on Nov 11, 2008 6:27 AM

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    • Former Member Former Member

      Hi,

      In u r scenario Organizational Model and user assgnment has important role, the answer to u r question is if u have defined User orgunit and in u r Organizational Model and u assigned A and B user in diffrent Service Org or Service Team the system will pick up the Org model of user where respective user is assigned.

      One more think redetermination of Org unit will not happen if in same transaction A user has created the transaction later on same is changed by B user.

      I think u r question is resolved now.

      Cheeer's,

      Dipesh.

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