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May 05, 2018 at 08:08 PM

C4C Complaint and Returns with no accounting documents



We are implementing the Return and Repair scenario from C4C ticket. The issue is that we want to return the defective material into our stock and after the completion of repair we want to issue/return it back to the customer. This return and issue must be done without updating the accounting.(no accounting must be created)

With a standard Return order created w/ref. to C4C ticket, accounting document is created upon PGR.

In ECC we can use the Returns and Repair Process creating a Repair order, and post the goods receipt for the Serviceable item. This will be received in Sales Order stock (Special Stock indicator E), and after the marking the subsequent service/maintenance order as ‘completed’, outbound delivery is again created from the same repair order sending the stock back to the customer.

Since we are using C4C ticket to book all expenses for repair instead of ECC service/Maintenance order, we are missing the same function in C4C to enable us receive and issue the defective material without creating the accounting documents.

Any help in this regard is greatly appreciated.