Portal Runtime Error after Portal SP21 Patch Update

[Former Member]

Dear GURU's,

Greetings!

We have installed and configured SAP Netweaver 2004 WAS Java and have EP 6.0 SR1 - SP9 system on Windows Server 2003, Enterprise Edition Service Pack 2 and MS SQL Server 2005 Service Pack 2.

We had connected the server to the backend R3 system and completed all the configurations for an HCM implementation with KMC. We had updated the SP level from SP9 to SP21.

When we were trying to access the portal system today we found a Portal Runtime Error when we launched the Portal URL. The error is mentioned below.

Portal Runtime Error

An exception occurred while processing your request

Exception id: 07:02_06/11/08_4102050

See the details for the exception ID in the log file.

We had not changed any of the configurations in the system, we also had experienced the same error in the UWL Administration link in the portal system and our portal consultant was working on the same.

Please help us in solving the error. We would be glad to know the reason of the error and also the measures to avoid the same in the future.

Expecting your reply at the earliest.

Thank you

Regards,

Vineeth

[ravi_joseph]

did u try restarting the server including oS?

Jo

[Former Member]

Dear Ravi,

YES.

The SAP system was restarted. No changes to the error message.

The Server was restarted after the database was shutdown. Again, no changes to the error message.

Regards,

Vineeth

[ravi_joseph]

try loggin to http://porthostname:50xxx/NWA, or http://porthostname:50xxx/index.html

and can u check in the log files under work folder and default trace logs, for which component the exception is occuring,

Jo

[Former Member]

Hi,

Are you able to login to useradmin

using http://ipaddress:5xx00/useradmin

Are you able to get the page to enter the user id and password?

Regards,

Vamshi.

[Former Member]

Dear Ravi & Vamshi,

Thank you very much for the reply.

I solved this error.

This is caused due to insufficient permissions that is configured in the security zones of the portal system.

The below mentioned document specifies further details and inital permission settings,

https://www.sdn.sap.com/irj/sdn/nw-portalandcollaboration?rid=/library/uuid/00bfbf7c-7aa1-2910-6b9e-...

Thank you

Regards,

Vineeth