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We need help installing Crystal Reports 2016. Below is the experience we have had so far:

May 03 at 03:53 PM


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  1. Upon receiving a .zip file from technical support, we attempted the install. We were met with a new series of errors… mostly, it came down to a problem with previous versions of the Crystal Reports software. Technical support suggested that we uninstall previous versions and try again.
  2. Upon attempting the install again (after uninstalling 2 previous versions of the software), we were met with a fatal error… the setup was halted. Technical support informed us that they had no idea what to do. They have suggested that we remove all trace of Crystal Reports from the PC and start fresh.
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1 Answer

Dell Stinnett-Christy May 03 at 05:12 PM

You shouldn't have to remove old versions - I have both 2008 and 2016 installed and running on the same computer.

What is the error you're getting when the install fails?

When you're installing, do you have Administrator rights on the machine where you're doing the install? Are you right-clicking on setup.exe and choosing "Run as Administrator"?

Because the install makes many changes to the registry, it must be installed with Admin access.


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