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Former Member
Nov 06, 2008 at 09:31 PM

intermittent printing problem


I have a Visual Studio 2008 web project that uses Crystal Reports. The CrystalDecisions assembly version is 10.5.3700.0. The application displays a Crystal Report in the browser, allowing the user to print. The print operation happens on the server through code I have written. Users print to a printer configured for their user account so the application uses many different print queues installed on the web server.

This application has been in production for over a year, working fine. For some reason, last week, certain users could no longer print. The error is the "missing parameter values" message that I've seen on this forum. However, my code has not changed, and printing works for most users. Just a few are having the problem.

All the users that are having problems are using HP Laserjet 4200 printers with the PCL6 or PCL5e driver. These printers work otherwise as a test page prints fine.

Are there any known issues with specific print drivers and Crystal Reports for Visual Studio 2008, or anything else you can think of?