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Crystal Reports 2011 Uninstall error

I was trying to setup an application package in SCCM to push Crystal Reports 2011 to any computers that have/need HRMS, instead of the current Crystals Reports 12 that is being pushed. During my testing on both Windows 7 and Windows 10 machines, I found that regardless if I installed CR 2011 manually or utilized a response file, I got the message below when attempting to uninstall the software. I have even attempted to disable TrendMicro (our AV software) during the installation.


This seems to suggest that the installation is not completing correctly. I need to see if there is a resolution for this error and if not, I need to verify that this isn’t something that might prevent CR 2011 from functioning properly.

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2 Answers

  • May 03 at 06:23 PM

    That message can also be generated by any software update, usually a reboot first fixes it.

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    • This happens on multiple computers, with different Windows versions, through multiple reboots. If a simple reboot had fixed this, I would have already moved forward.

      I cannot uninstall the software from Add/Remove Programs, but I can "Remove" when running the Crystal Reports installer again.

  • May 04 at 02:32 PM

    Download or copy the CR install folder again to you local PC and not run it from some network share, maybe there is a problem with it.

    And try right clicking on the setup.exe and selecting Run as Administrator

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    • Recopied the install files into a new folder on one of the test machines. Rebooted. Ran as Admin. Same error message when trying to uninstall.

      It seems like Crystal Reports opens fine, but I don't actually use this program, so I don't know if this is a program. I'll have to test with someone from HR.