Good day
Within SAP EHSM 5.0 in the workflow WS00500001 - Incident Lifecycle, there is a decision step 000253 called "Initial Report Generation Required?", which results in output False => Omit Initial Reporting or True => Initial Report Requested. The condition of the step is &PCO.IS_INITIAL_REPORTING_NEEDED()& = X .
A client we provide support to is experiencing an issue when the result is False and the initial report generation does not occur. I would like to know what causes the result to be False and what causes the result to be True.
Would really appreciate assistance in this regard.
May I please request that you contact me should you have any further questions?
Thank you in advance
Aundine