SAP IBP Unexpected Error When Opening Shared Favourite

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I have a user that cannot open any IBP Favourite shared with them. They always get one particular error message, that reads

"An unexpected error occurred. If the error persists, contact you administrator with a detailed description of the steps that led to the error. Also include the information found in the Log."

Any help would be appreciated

**The log info is below - real name replaced by "UserName"

2018-04-23 06:59:33,336|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:33,370|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,812|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,816|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,819|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,821|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,825|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,827|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,830|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,833|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,836|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,838|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,841|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,843|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,845|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,848|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,851|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,854|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,883|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,886|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,888|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,891|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,893|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,895|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,897|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,900|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,902|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,904|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,906|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,909|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,911|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,913|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,916|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,919|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,922|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,924|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,927|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,930|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,933|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,936|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,938|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:41,949|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:42,154|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:56,778|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 06:59:56,779|ERROR|UILayer|?.?|UserName|||||1|From SOP: xlAppEvents_xlWorkbookOpen: IBP Exception: No Report Id# 2018-04-23 07:00:06,994|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,263|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,299|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,412|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,551|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,594|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,602|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,663|ERROR|OfficeWrappers|?.?|UserName|||||1|Error while ensure active workbook is properly displayed.# 2018-04-23 07:00:07,674|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,678|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,681|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,685|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,695|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,700|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,703|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,706|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,708|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,711|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,714|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,718|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,721|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,723|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,726|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,729|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,737|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,741|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,745|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,748|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,752|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,755|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,758|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,760|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,766|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,769|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,772|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,774|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,777|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,780|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,782|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,785|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,788|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,791|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,794|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,797|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,801|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,804|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,806|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,809|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,813|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,824|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,827|ERROR|ReportManagement|FPMXLClient.Office.EPMExcelReportManagerRepository.GetReportManager|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:07,838|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:08,272|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class# 2018-04-23 07:00:10,660|ERROR|FPMXLClient|FPMXLClient.ReportManagement.SheetOptions.DeserializeFromXml|UserName|||||1|Unable to get the Object property of the OLEObject class#