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Former Member
Nov 06, 2008 at 12:28 AM

Error while trying to open the template library from a client - ver4.2

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I receive the message below when trying to open the tempalte library (have refreshed cache, reproc security).

Any help is appreciated. All other functions seem to work except the eAnalyze template library:

T "he description information is missing. Do you want to update your template information from the server?"

Yes or No

Yes u2013 prompts a u2018download fileu2019 refresh. It returns u201Cupdate Completeu201D, select OK and get the following message:

"Description information is missing. Please contact your administrator."