Closing the order

[Former Member]

Hi Gurus,

Please explain how to close some orders as complete as we have one of the product line item open on these orders and this item is now Obsolete.

Should I just delete the line item or what should be the correct way of doing this.

Kindly explain & Thanks!

Bawa

[Former Member · Accepted solution]

Dear Bawa,

I would recommend to put a "Reason for Rejection" at particular line-item in to Sales Order.

However, if there is not subsequent document for that particular item, you may also delete it from the Sales Order.

Best Regards,

Amit

[Lakshmipathi]

Dear Bawa

You can delete any line item if no subsequent document is generated. But it is recommended to assign a reason for rejection for that line item so that the status would also be changed.

You may even create a reason for rejection as "Obsolete" and assign this so that at a later date, you can generate report based on this.

thanks

G. Lakshmipathi

[Former Member]

Hi Lakshmi,

Sorry if I sound little inexperience, but what if delivery document was generated and this particular Obslete item was not considered and still showing as open??

Kindly explain and how to create "Obslete" as rejection reason.

Thanks a ton Guru!

Bawa

[Lakshmipathi]

In IMG Path -- sales > sales document> sales document item --> Define reason of rejection. Here you can create Reason for Rejection which then can be assigned to sale order line item.

If you have assigned Reason for Rejection for any line item, you cannot generate delivery for that line item. Also, if you have already made partial delivery and subsequently, if you want to assign reason for rejection, the same will be applicable for the subsequent documents only.

thanks

G. Lakshmipathi

[Former Member]

Dear Bawa,

I take your second query first:

To put "Reason for Rjection", there are 2-ways:

1st way: To Reject Complete Sales Order (i.e. reject all the items, available in to S. Order)

On the top, just before the Tab: Orders, there is one Tab: Reject Document (Ctrl+F10). Click the tab.

On another window, Select the Reason for rejection and Save. This will reject the Sales Order (at Header Level), completely.

2nd way: Instead of complete Sales Order, rejecting one or selected items only.

Select the line-item and Click Tab: Reason for Rejection (at item-level).

Put reson for Rejection for particular Item(s) and save.

This will reject particular item(s) and not the complete Sales-Order.

Now, Coming to your first query:

If Delivery would have been created fir this Obslete_item, the status would have been changed to "being processed". In such case, you would have need to

--> reverse the delivery document

---> delete the item from the delivery document

then only you could reject/ delete the item.

Hope, i could have answered, what you were asking for...

Best Regards,

Amit

[Former Member]

hi ,

For that material u can give a reason for rejection .

[former_member217082]

Hi Bawa Bawa

If you want to close some of the sales orders , assign reason for rejection at the header level or item level as per your sales order. and save that order.Once you assign , the order gets closed .

Regards

Srinath