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May 02, 2018 at 04:37 PM

issue related to ID Origin of Contacts

441 Views Last edit May 02, 2018 at 04:38 PM 2 rev

Dear Experts,

I have a question regarding to Contact ID Origin:

We are creating an interaction Contact via FM : "CUAN_CE_INTERACTIONS_POS"

Like below:

ID_ORIGIN: "GIGYA",
ID: 123456789 ,
SMTP_ADDR: Chiara@Test10.com ,
EMAIL_OPTIN: X 

It will create this Contact for us also related Interaction:

ID_ORIGIN: "GIGYA"ID: 123456789

And it will create 3 Facet

Now imagine that we want to create another Interaction for this contact with Type of Email Address "Chiara@Test10.com" with mention FM

Since this Email Address is just assigned to one contact and there is facet for this contact with mention email, I expect to create me another Interaction with Email ID Origin for the same contact!
But It creates me another contact and this interaction will assigned to new contact

Could anyone help me to understand what can be the issue?

Thanks
Sepide

Attachments

facet.png (35.3 kB)
interaction2.png (43.2 kB)