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May 02, 2018 at 09:01 AM

Backlog advise

596 Views Last edit May 01, 2018 at 12:48 PM 3 rev

Dear all,

I am new to a medium sized company which introduced SAP about 18 months ago.

The processes are not yet perfect and the master data quality is questionable.

There is a much higher than normal backlog worth some weeks of production on top of what is normal.

Customer service currently schedules along those questionable lead times that may work in situation normal both for inside and outside processing, but currently simply excels capacity for both.

Given that situation, I'd like to get your advise on how to best introduce "standard work for abnormal" as one would call it in lean management.

My current thoughts are:

1) have customer service forward new orders and chanced delivery dates (partly idocs) to the schedulers instead of using standard lead times

2) freeze those delivery dates for the customer orders to not get them again and again (possible?)

3) do the same for the existing orders in order to stop jeopardising delivery dates and production sequences

4) when we get to into normal mode again, check master data - Any hint on this? Usually, workload is rather seasonal.

Any comments or suggestions on this?

Thanks a million!