log into Activity Analysis (EPO)

Hello,

I have a problem since Friday, 31st October and basically I cannot log into Activity Analysis (EPO) but my colleagues can. I have contacted support.BOSAPEMEA_sap.com and they refer me to this Web site. It was very complicated to log a tickets with EPO Help Desk, sorry to telling that but for 'common' user like there is not an obvious option named "log your query". I still do not know if here is a right place to log a ticket?

The error message is "An error has occurred. Error code 8088021.General Data base error.Class CUserInfo . GeneralRowSetOpenError."

Please could you advice what cause the problem and options to resolve it.

I would very appreciate if you could answer by tomorrow evening for example....

Also if you have a guide how to log a query on your WEb please could you sent me?

Regards, Valentina