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Issue facing in warranty of the material?-ANY IDEAS

Hai,

client sells their product & gives warranty ( warranty period will be,

1) 24 months from the Date of Installation or

2) 30 months from the Date of Manufacturing - whichever is earlier ).

in Warranty, there is again 2 types:-

1) within warranty period - service is free , including the transportation charges

2) after warranty period - service will be chargeble.

Can someone add their inputs to map in SAP.

doubts:

- do we need to create seperate doc type for service order ( which will be created with or w//o ref to preceeding doc) ?

- shall i create new pricing procedure for this.

- free service providing in Payment terms as "Warranty replacement", they not using any discounts ( so icant give 100% discount for free services ) ?

need ur inputs,

Edited by: SAP Consultant- on Nov 5, 2008 4:55 PM

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1 Answer

  • Dec 16, 2008 at 03:51 AM

    closing this thread as open one more thread with same query

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