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May 02, 2018 at 08:51 AM

Report Navigation from Scorecard tile in C4C Home Page

530 Views Last edit May 02, 2018 at 05:18 PM 2 rev

Dear C4C Experts,

I am able to build report navigation's based on the details explained in the below blog.

This works perfectly fine when I am already in a report view, but I am trying to create a report navigation directly from the Scorecard tile displayed in the Home Page. I have enabled Tickets scorecard in the home page (number of priority tickets open in a current month), the requirement is that on clicking the scorecard tile it should take me to the tickets detailed view where more details about the tickets are displayed.

Right now on clicking this scorecard tile - it takes me to the report with the key figure value (that is it displays the tickets counter). From there I can navigate to a detailed view - but it is a 2 step approach and I want the report navigation to take me from the scorecard tile directly to the detailed tickets view.

Have anyone worked on this or any hints/suggestions are highly appreciated.