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SAP Crystal Reports Runtime Engine for .NET Framework' after install is 'InstallFailed'

Former Member
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I am using Visual Studio Community 2017 and included CRRuntime_64bit_13_0_21.msi in my prerequisites setup project.

When I am deploying my setup on client machine,I am getting error

Client machine is Windows 7 Ultimate 32 Bit and I am running it as Admin

The following properties have been set:

Property: [AdminUser] = true {boolean}

Property: [InstallMode] = SameSite {string}

Property: [NTProductType] = 1 {int}

Property: [ProcessorArchitecture] = Intel {string}

Property: [VersionNT] = 6.1.0 {version}

Running checks for package 'SAP Crystal Reports Runtime Engine for .NET Framework', phase BuildList

Reading value 'CRRuntime32Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

Unable to read registry value

Not setting value for property 'CRRuntime32Version'

Reading value 'CRRuntime64Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

Unable to read registry value

Not setting value for property 'CRRuntime64Version'

The following properties have been set for package 'SAP Crystal Reports Runtime Engine for .NET Framework':

Running checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi'

Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false

Skipping ByPassIf because Property 'CRRuntime32Version' was not defined

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Skipping FailIf because Property 'Version9x' was not defined

Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false

Result of checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi' is 'Install'

Running checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_21.msi'

Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true

Result of checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_21.msi' is 'Bypass'

'SAP Crystal Reports Runtime Engine for .NET Framework' RunCheck result: Install Needed

EULA for components 'SAP Crystal Reports Runtime Engine for .NET Framework' was accepted.

Copying files to temporary directory "C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\"

Copying from 'D:\Guru Accounting Software\Guru\Release\Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi' to 'C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi'

Verifying file integrity of C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi

WinVerifyTrust returned 0

File trusted

Copying from 'D:\Guru Accounting Software\Guru\Release\Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_21.msi' to 'C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_21.msi'

Verifying file integrity of C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_21.msi

WinVerifyTrust returned 0

File trusted

Running checks for package 'SAP Crystal Reports Runtime Engine for .NET Framework', phase BeforePackage

Reading value 'CRRuntime32Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

Unable to read registry value

Not setting value for property 'CRRuntime32Version'

Reading value 'CRRuntime64Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

Unable to read registry value

Not setting value for property 'CRRuntime64Version'

The following properties have been set for package 'SAP Crystal Reports Runtime Engine for .NET Framework':

Running checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi'

Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false

Skipping ByPassIf because Property 'CRRuntime32Version' was not defined

Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

Skipping FailIf because Property 'Version9x' was not defined

Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false

Result of checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi' is 'Install'

'SAP Crystal Reports Runtime Engine for .NET Framework' RunCheck result: Install Needed

Verifying file integrity of C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi

WinVerifyTrust returned 0

File trusted

Installing using command 'C:\Windows\system32\msiexec.exe' and parameters ' -I "C:\Users\Shree\AppData\Local\Temp\VSDF0E8.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0_21.msi" -q '

Will attempt to elevate process.

Process exited with code 1603

Status of package 'SAP Crystal Reports Runtime Engine for .NET Framework' after install is 'InstallFailed'

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Accepted Solutions (1)

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