cancel
Showing results for 
Search instead for 
Did you mean: 

how to maintain a common document in solution manager

Former Member
0 Kudos

Gurus ,

we are in the process of configuring service desk . One major type of support message we receive is user creation /modification .

currently we maintain these details in an common excel sheet . if a new requirement is made they take the latest modified excel sheet and mark the changes in them .

But now what we need in , we need to maintain this document is solution manager server .

and the users can access the document , make changes , save it and upload it back to the server .

any of you have any suggestions on implementing the same

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hello Susin,

User Creation / Deletion / Modification is a Change in the system. It cannot be handled via a standard central document like a Excel on a datshare.

Solution Manager is not a content repository to be used for storing such documents. There is no way that you can acheive it as a standard process.

Probably what you can do is as follows :

- Create a table structure in Solution Manager and assign it colums as needed.

- Then write a ABAP Code to access and maintain this table Structure.

- Assign a transaction code to the ABAP Code so that it can be accessed by different users.

I hope that the reply helps.

Regards

Amit

former_member198270
Active Contributor
0 Kudos

Hello Susin,

this is the solution to your problem. Hope it helps

DSWP Tcode . Solution Reporting > Service Desk > You can upload the documents from here.

Regards,

Amber S

Former Member
0 Kudos

but i could not find any option there to upload document .

i could see options only to start service desk reporting there...

can you say me the exact path for uploading the document