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how to maintain a common document in solution manager

Gurus ,

we are in the process of configuring service desk . One major type of support message we receive is user creation /modification .

currently we maintain these details in an common excel sheet . if a new requirement is made they take the latest modified excel sheet and mark the changes in them .

But now what we need in , we need to maintain this document is solution manager server .

and the users can access the document , make changes , save it and upload it back to the server .

any of you have any suggestions on implementing the same

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 11, 2008 at 07:57 PM

    Hello Susin,

    User Creation / Deletion / Modification is a Change in the system. It cannot be handled via a standard central document like a Excel on a datshare.

    Solution Manager is not a content repository to be used for storing such documents. There is no way that you can acheive it as a standard process.

    Probably what you can do is as follows :

    - Create a table structure in Solution Manager and assign it colums as needed.

    - Then write a ABAP Code to access and maintain this table Structure.

    - Assign a transaction code to the ABAP Code so that it can be accessed by different users.

    I hope that the reply helps.



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