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Former Member
Oct 31, 2008 at 10:44 AM

CRM 2007 - Service Orders and Warranty

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Hi Gurus

In our CRM Standalone system I have configured the following:

Service Order Quotation

Service Order

Service Order Confirmation.

I have created the relevant Product, Service & Warranty Categories

I believe my configuration to be correct.

When I create a Service Order Quotation, I input the relevant mandatory data. I input the Product (The product has been assigned to a Warranty) when I save the Quotation the Warranty details do not reflect in the Quotation.

It is odd to note that on edit mode, the warranty input field appears to be missing, there only appears to be a description field.

Any guidance would be appreciated.

I have gone through the relevant documents at:

http://help.sap.com/saphelp_crm60/helpdata/en/e1/8e51341a06084de10000009b38f83b/frameset.htm

Regards

Panduranga