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grac_request_details_ws web service - Invalid Request Number


We are encountering an error when our IDM system creates a request in GRC when an SOD is found. For creating a GRC request we are calling the grac_user_acces_ws and for retrieving the request status we are using grac_request_details_ws where we send the below inputs.
<ns2:GracIdmReqDetailsServices xmlns:ns2="urn:sap-com:document:sap:soap:functions:mc-style">

The same input works via a SOAP tool and able to retrieve the data successfully but when trying to retrieve the request details, the IDM tool shows the below error.
Could not fetch the details of the request 1234. Message Type : ERROR, Message Reason : Invalid Request No

The SLG1 & SOAmanager logs do not show anything.

Would anyone know when an "Invalid Request No" error would be returned in GRC even thought the request has been created?


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