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Former Member
Oct 29, 2008 at 01:09 PM

Catalog search in SHC does not show items - session timed out



We have the following situation in our production environment:

We hace SRM 5.0 installed in one system and CCM 2.0 installed in another system (Search - engine and autorisation tools are on the CCM 2.0 system, not on our SRM system.

If we try to pick an item from a catalog in our shopping cart,

1. First of all, we are asked to key in the user and key for accesing the CCM 2.0 system. (in our case CCMUSER with key xxx, a service user defined in the CCM 2.0 system and in the Catalog call structure in SRM 5.0)

2.After we enter this information, The catalog with its categories is showed correctly. However, when we try to visualize the positions inside the category, we get this message "Your session has timed out - call up SAP Catalog Search Engine again in SRM".

What is wrong in our landscape? We published the catalog well - log shows no errors, the CCMUSER is set up like in our test environment - a service user with the three /CCM/ - autorizations and SAP_ALL, SAP_NEW profiles.

We are about to have a go -live

Thanks for any clues,


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