Hello everyone
Issue with SRM item level workflow problem.
The evernt BUS2121.RESTARTAPPROVALSTEP is getting trigger by one of the approvers according to the workflow log. I checked in the step Wait for Restart within WS14500014 and the WF log mentions there is a event getting created with that object key from the approver himself. The step gets logically deleted because the forks involving the wait for restart ends and the other branch actually has the code I need to execute to get the right approvers.
I checked the SWEL for the trace of the event and it shows that the approver has created it. However the problem has started to happen only today and approver has not done anything different. Have tried with event logs, event linkages, change SC etc... didnt help. I have checked Note 733133 however the problem is opposite.
I checked the time logs with the sc change and event creation but no luck, the user has not done anything different from the normal.
Could you please help me figure out how was this event BUS2121.RESTARTAPPROVALSTEP triggered? In what cases does the event happen? (I checked with SC changes etc.. but was not able to recreate it in the development/testing system)
You help will be appreciated.
Thank you very much
Swetha