Issue management in Solution manager

[Former Member]

hello-

I am doing some researcg on issue management in solution manager and I would like to know if this is a functionality that has already been configured on another project and whether it is already up and running.

If so- is there somewhere that outlines the downsides or limitations?

Thank you for your help

Thanks

[markus_doehr2]

Not sure what you mean with "already running in another project", can you please elaborate?

Markus

[Former Member]

I am looking to find outis issue Management is already being used in production or is it a functionality that is still not fully mature.

[Former Member]

Nadine -

It is mature. The process and functionality is relatively straightforward and simple, and doesnt involve a major process change (like ChaRM).

You refer to "Issue Management". I assume you are using it for regular project issues then right? Or are you using it for End User Requests, SAP system related issues?

Let me know what your scope is and I can give you some pain points from my experience.

Cheers

[Former Member]

We are oplanning on using it for regular project issues.

Do you have some information on limitations that we should be aware of?

Are there tips that would be useful?

Thanks!

[Former Member]

Nadine the only pain that I see by using the Issues Management component for project issues is that people who wont normally log into Solution Manager (project managers, integration leads, org change leads, etc) will now need a SAP user ID and training on the system. Even though this is very minimal training, and its probably good for them to use the SAP interface, it isnt as quick as using Sharepoint, an E room or spreadsheets.

But if it is project issues associated to business processes (thats how it sounds based on your other posts), this could be very useful. Again the functionality is mature enough to deploy according to your requirements, but prepared for some whining and pushback.

Good luck