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Apr 26, 2018 at 11:24 PM

Interaction record display transaction not coming up


Hi, I am currently setting up Embedded CRM in S4. I am able to log in as an IC agent and save an interaction record. However, when I go into the Interaction History transaction, search for the interaction records created (which did come up) and then click on the transaction number for it, nothing happens. I checked the information via F12 but could not find anything that makes sense. If I do the same with a service request or service order, I get a separate window with the transaction record but not with interaction record. I can confirm that the record is created ok as I can view it via CRMD_ORDER via the GUI.

Can anyone give me some pointers as to how to diagnose this issue?