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author's profile photo Former Member
Former Member

How to update user status in CRM Order depending the delivery status in R/3

Hi All,

In my scenario the partial delivery allowed to the customer while creating the CRM Order. But as per my requirement the status should be updated when the complete order and delivery takes place.

Let me describe you clearly:

Suppose I want to deliver 5 quantities products to the customer but initially I want to deliver only 3 quantities and rest 2 quantities later. When I do the post goods issue of 3 quantities in R/3 system the status should not change in CRM system. When I will do the rest 2 quantities in post goods issue in R/3 then the user status should change in CRM Order. But in current when I do the delivery of 3 quantities the user status is changing in CRM Order.

I need the user status should change in CRM only when the entire deliverytakes place in R/3.

Thanx

Chinmaya

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Oct 22, 2008 at 04:08 PM

    Whenever an item is fully delivered, by standard, a "Completely Delivered" status will be updated into the item. If the I suppose by referring to that you will know an item is partial or completely delivered. When all items in the order is fully delivered, the standard header status will set to "Completed". So, you will also know if the whole order is partial or completely delivered.

    If you want to add a user status, the simplest, you can make use of the ORDER_SAVE Badi. Just call the function CRM_STATUS_MAINTAIN_OW. You can update both header and item status.

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