IEXPLORE.EXE - Application Error in Crystal Reports XI

IEXPLORE.EXE - Aplication Error

X The instruction at "0x42fc2af2" referenced memory at "0x43686d0c". the memory could not be "read".

I work in IT and not directly with this software. A user needed an upgraded computer with this software installed and consequesntly is getting this error message when trying to 'Enter Values' with the Calendar button. Calendar pops up, select a date, and error message appears.

I have noticed that if Internet Explorer is open in another window, the error message is not encountered. Could it be a setting in Explorer with scripts or activeX controls?

Windows XP SP3, IE 7. Latest updates.

Crystal Reports XI Professional ver 11.0.0.895 (could be out of date, updater not connecting...)