MDM Zero Pricing issue related to SRM Java side Webdispatcher

[Former Member]

We are facing issue with MDM catalog. In SRM MDM catalog price come to zero for alternate line items. This only happens when we restart our SRM systems (MDM+ SRM Java+ SRM ABAP) and get resolved automatically after some hours or after some days. But we face same issue in Non-PROD and PROD both environment.

Below are steps we do when getting issue.

Logon to portal and add catalogs from SRM MDM catalog and select multiple items and add it to cart and check out. Items get transferred to the cart with prices properly reflects. When Click on “Review Cart”, the shopping cart is opened but prices on alternate line items become zero.

Below are the systems involved

Portal (EP) -->SRM ABAP (2 servers ap-01 and sap-02) -->SRM Java Web Dispatcher -->SRM Java (ap-01 and ap-02) -->MDM Catalog

The shopping cart data is being displayed in portal and the data request is as mentioned below.

Portal --> SRM ABAP--> SRM ABP WebServices --> Web Dispatcher --> Load Balancing to SMR Java--> ap-01/02--> SRM JAVA--> MDM

SRM ABAP and SRM Java are single stack separate systems.

SRM ABAP on SAP SRM 7.0 NW7.4,SRM Java is on NW 7.4 and MDM 7.1.

SRM ABAP and SRM Java are on MS Failover cluster and MDM and Webdispatcher are not on cluster.

From ICM logs we identified that request was failing on SRM Java ap-02 server so we have tested system by disabling one of J2EE server on SRM Java webdispatcher .

We have tested issue with 2 scenario:

1. When there was issue in system we found that request went successfully on SRM Java ap-01 server and fails on SRM Java ap-02 server. And it shows alternate zero price issue. When we disabled J2EE sever ap-02 on SRM Java from webadmin tool and tested, issue got resolved. And after re-activating J2EE server ap-02 on SRM Java webdisaptcher, issue occurred again.
2. When there was no issue in the system we have deactivated J2EE server ap-01 on Java webdispatcher and tested with only ap-02 server, no issue occurred.

   Initially I thought issue is with SRM Java server ap-02 so tried 2^nd scenario but not found any issue when only ap-02 was available. So no issue with ap-02

I have done another testing again with below steps:

1. Run one test cycle : Issue Persist

2. Deactivate J2EE server ap-01 on SRM Java Webdispatcher and repeat step 1: Issue not there

3. Activate J2EE server sap-01 on SRM Java Webdispatcher and repeat step 1 :Issue not there

4. Deactivate J2EE server ap-02 on SRM Java Webdispatcher and repeat step 1: Issue not there

5. Activate J2EE server sap-02 on SRM Java Webdispatcher and repeat step 1 :Issue not there

Could you please help me to understand how issue get resolved automatically and what other things I can check for this?

Regard's

[ivy_li]

Hi,

From SRM pricing aspect, you may refer to the following wiki page to check the issue from application side:

https://wiki.scn.sap.com/wiki/x/0zevH

BR,

Ivy

[Former Member]

Hi Ivy,

Thanks for reply. The issue is with webdispatcher ,load balancing. We have tested few scenarios and based on results we have concluded that issue is somewhere with webdispatcher.

Regard's

Richa