on 04-30-2018 7:52 AM
Hi Everyone,
For 'IN' business role, when clicking 'Case Creation' from work center panel, then 'Select Transaction type' pop-up is appearing with list of transaction types. Need to avoid pop-up and directly get the 'IN' Case Creation Screen. Please advice.
Hi,
Which transaction types show up in the popup is specified in the business transaction profile assigned to your IC WebClient business role.
If you want to create a work center dedicated for one specific transaction type you can achieve it by help of logical link customizing.
Check work center IC_UIU_SRQ used in navigation bar profile IC_AGENT as an example. It points to logical IC_UIU_SRQ. Here the UI object type and the transaction type (CRM_SRQM_INCIDENT:SRVR) is specified directly in the logical link parameter which prevents the popup and automatically creates a new transaction with type SRVR.
Best Regards,
Sigrid
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Hi Raza,
Do you need the other transaction types that are appearing on the list? If not, in the transaction customization you might use this two simple options:
- Just fill the channel attribute which desired scenario for desired transactions that are in use. Example: The transaction that you use in your IC add in channel list 'ICW Interaction Center Webclient'
- Fill the 'inactive' attribute with inactive or blocked for online maintenance;
If there's only one transaction type to be displayed on the list, the popup will not appear.
See if this helps you a little more.
Kind regards,
Garcia
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