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Disable 'Select Transaction Type' popup

Apr 30 at 06:52 AM

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Hi Everyone,

For 'IN' business role, when clicking 'Case Creation' from work center panel, then 'Select Transaction type' pop-up is appearing with list of transaction types. Need to avoid pop-up and directly get the 'IN' Case Creation Screen. Please advice.

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2 Answers

Bruno Garcia May 01 at 05:24 AM
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Hi Raza,

Do you need the other transaction types that are appearing on the list? If not, in the transaction customization you might use this two simple options:

- Just fill the channel attribute which desired scenario for desired transactions that are in use. Example: The transaction that you use in your IC add in channel list 'ICW Interaction Center Webclient'

- Fill the 'inactive' attribute with inactive or blocked for online maintenance;

If there's only one transaction type to be displayed on the list, the popup will not appear.

See if this helps you a little more.

Kind regards,
Garcia

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Just one comment: if you follow approach to set the channel ICW Interaction Center, then consider that from the point in time you maintain the channel for a transaction type, you need to maintain it for any transaction type you want to use.

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Hi Bruno,

Thanks for the reply. Now its working. I debugged with reference to another role which was working and found solution.

Need to set Business Role Type as 'IC WebClient Business Role'.

Thanks Anyways. Regards Raza.

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Sigrid Wieshofer
May 02 at 12:51 PM
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Hi,

Which transaction types show up in the popup is specified in the business transaction profile assigned to your IC WebClient business role.

If you want to create a work center dedicated for one specific transaction type you can achieve it by help of logical link customizing.

Check work center IC_UIU_SRQ used in navigation bar profile IC_AGENT as an example. It points to logical IC_UIU_SRQ. Here the UI object type and the transaction type (CRM_SRQM_INCIDENT:SRVR) is specified directly in the logical link parameter which prevents the popup and automatically creates a new transaction with type SRVR.

Best Regards,
Sigrid

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Hi Sigrid,

Thanks for the reply. Now its working. I debugged with reference to another role which was working and found solution.

Need to set Business Role Type as 'IC WebClient Business Role'.

Thanks Anyways. Regards Raza.

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