Not able to create SD credit memo request with one order type

[sreejith_gkn]

Hi Experts,

I am facing an issue when creating a SD credit memo request with reference to a billing document number. Getting a message "System status CLSD is active (ORD XXXXXX)" and not able to copy the item details to the credit memo request from billing document. This is happening to only one credit memo request type CR1 and when creating credit memo request using another order type CR2 with same billing document number, its working fine and copying item details from reference billing doc number.

We have found the reason for the message as the reference billing document is linked to a closed work order number which is appearing in the order field of billing document(VF02) and also determined in the contract->item details>account assignment->order (VA42).

Why two credit memo request types behaving differently with same reference billing document number. If anyone knows please share your thoughts.

[andrea_brusarestelletti]

Hello,

check the copy control routines between the invoice and the Credit Memo requests: it could be that different routines with different rules are assigned to the different Credit Memo request types.

Best regards,

Andrea