cancel
Showing results for 
Search instead for 
Did you mean: 

IC Winclient

Former Member
0 Kudos

Hi ,

I am working on a sandbox client .When I call transaction CIC0 to view my Interaction centre screen..its giving message like

" Telephony settings have not been maintained completely. The work center data has not been maintained. " .

Please sugguest are there any default settings to be maintained .

Thanks & Regards,

Rahul D

Accepted Solutions (0)

Answers (2)

Answers (2)

gerhard_djuracek
Contributor
0 Kudos

Dear Rahul,

this message is raised when you use the 'telephony framework'.

Telephony and workcenter settings can be made in transactions

SPHA, SPHB -> have to be maintained only once!

Regards, Gerhard

Former Member
0 Kudos

Hi

The first time to login to winclient using CIC0,you have to just give a telephone numberon teh screen that appears and save it,from here on you can proceed further

Regards

Itty