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author's profile photo Former Member
Former Member

customize the tree structure of components when creating service desk mess

Gurus ,

we are configuring service desk . i just want to know is there any way to customize the tree structure that we get to choose the 'application component ' while creating a support desk message .

because i just want to display 'basis components ' and 'service' alone' to the Production users

is this possible ?

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 21, 2008 at 05:21 AM

    Hope this OSS Note 583443 will help you,

    regards,

    mahantesh

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    • Former Member Former Member

      Hi,

      Standard process is to do in Development then transport to production. after transport if you don't want to use it in development you can deactivcate in development and store in temporary request.

      asgn pts if it helps u.

      regards,

      mahantesh

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