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Former Member

Customers Orders Balance is Negative

Hi guys,

We are running 2007A PL 37 and I have found a customer in our database that is showing an orders balance that is a negative figure when viewing on the main BP screen.

If you drill down into the orders, they all look normal and are all positive and the running balance is correct, its just the total shown on the front screen is completely different and negative.

Any idea what may have caused this and how to rectify?

Thanks in adavance.

Michael

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1 Answer

  • Best Answer
    Oct 21, 2008 at 01:56 AM

    Hi Michael,

    Are you getting the Order Balance as a Huge Amount?

    Is there a navigation arrow appearing in front of the Order Balance ?

    I suggest to log a ticket to SAP Support describing the issue in order to further investigate the same.

    Regards,

    Jitin

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    • Former Member Former Member

      If you are a end user not partner, you will not have the right access to the link. Log to your local SAP partner would be easier if this applies to you.

      Thanks,

      Gordon