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Former Member

After Market sales

hi sap gurus,

My client requires After Market Sales Servies. Does there any possibility to map this process in Sales & Distribution. If thers is the process, Can any one please tell the procedure for doing After market sales service process in SD.....

Please help me....

Thanks and Regards,

Nagesh

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3 Answers

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    Former Member
    Oct 20, 2008 at 06:57 AM

    You can do this using Service Mgmt. module that takes care of all the post sales service like repairs, replacement, services etc. use help.sap.com to read more about service mgmt.

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    Former Member
    Oct 20, 2008 at 10:54 AM

    This is mapped in CS (Customer Service) module and also possible through CRM, but not directly in SD.

    Regards,

    Rajesh Banka

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    Former Member
    Oct 20, 2008 at 11:17 AM

    Dear nagesh,

    You can implement Customer service........module i can be suitable for you requirements.

    Like Service notification/Returns and Repairs/On site service....

    You go in IMG-plant maintenance and customer service..you will get some relevant information over there...so based on your client requirement you can take decision .

    Regards

    Dev

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