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Former Member

Forward workitem manually.

Hi

We are on SRM 4.0

When an approver recieves a work item for approval, he can forward that workitem using an icon (envelope) against that workitem.

1- What is this functionality exactly for. Can he forward the workitem to any body, whether the person to whom it is forwarded is an approver or not.

2-When we click on the envelope icon (forward) we have to find the list through find tab. If we insert * (star) the system does not throw the list. But if we enter a then the system throws the search list. What is the logic behind this.

3-Is there any documentation available for this functionality.

Please advice on this.

Regards

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2 Answers

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    Former Member
    Oct 20, 2008 at 10:58 AM

    Hi ,

    Usindg the envelope icon you can forward the work item ( eg: shopping cart) from X-approver to Y-approver.

    If you use the wil card search (using * ) system will throw all the user with irrespective of the role assignment. Practically it's not possible to the user the one who doesn't have the approver authorisation. So it's always good if you forward the work item the one who already exists as the approver.

    Kind Regards,

    NMK

    Please provide the points if it's useful.

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    Former Member
    Feb 02, 2009 at 05:50 PM

    Close the thresd

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