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SolMan 7.2 - ChaRM Config question

Hello experts,

I ran solman_setup and copied standard ChaRM transaction types into Customer ones. I am unclear on the following since they appear to work different from what I remember of 7.1.

Can someone please summarize the steps I should complete to get this working:

1) Auto populate Requester and Sold-to-Party in Request for Change (assume only 1 Sold-to-Party for the org)

Thanks.

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1 Answer

  • Apr 26 at 08:30 AM

    Hi Vaibhav Gaurang

    you need to setup determination for Request for Change or ZMCR/YMCR as per your case for both fields

    for requester you can use in logged in user access sequence ....you have do this in your customized transaction type.

    for sold to party .....you can use determination rules by MLC etc. as per you requirements...don't forget to create one action with definition and condition in ZMCR or copied ..it is not auto populated by default in request for change in 7.1 or 7.2 rather available in incident in 7.1 i.e. smin

    https://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+plus

    hope this resolves

    Thanks

    Prakhar

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