Problem installing with merge module

[Former Member]

I use CR Developer, Product Type Full, version 11.5.8.826.

I use it to design RPT files that use XML and XSD files as data sources.

I deploy these RPT files to client machines that also run a web enabled app I developed using ASP.NET v.2

I built an installer with the CrystalReports11_5_NET_2005.msm merge module.

However, when I install on a clean client machine with the MSI I created I get some weird database access error in the Crystal Reportviewer that's embedded in my ASP.NET webpage.

When I then install the entire CR Developer product on the client machine everything works fine.

So clearly, the merge module I use does not install and register all the files required to make my product work. Am I using the wrong merge module? Should I be using the four RDC merge modules?

It's clearly not acceptable to have install the entire CR Developer app. Also, I saw another thread where they were talking about copying the entire C:\Program Files\Business Objects\common\3.5\bin directory to the client machine. That cannot be an acceptable solution either, right?

I need a definitive answer how to deploy the correct runtime environment to make my RPT files correctly run using the Report viewer in my web pages.

To be clear, I do NOT use VS.NET 2005 to develop my RPT files. I do not use anything built into Visual Studio to build my RPT files. The only interaction with .NET is that I have a Reportviewer object embedded in one ASP.NET web page that visualizes the RPT files I previously created using the CR Developer app.

This is from my web.config file:

-

---

<add assembly="CrystalDecisions.CrystalReports.Engine, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>

<add assembly="CrystalDecisions.ReportSource, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

<add assembly="CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

<add assembly="CrystalDecisions.Web, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

This is the aspx from the web page that shows the report viewer:

-

---

<%@ Page Language="C#" MasterPageFile="~/MasterPage.master" AutoEventWireup="true"

CodeFile="ReportPage.aspx.cs" Inherits="Paladin_CReports.ReportPage" Title="Paladin Reports - Crystal Reports - Report" %>

<%@ Register Assembly="CrystalDecisions.Web, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"

Namespace="CrystalDecisions.Web" TagPrefix="CR" %>

<asp:Content ID="Content1" ContentPlaceHolderID="ContentPlaceHolder1" runat="Server">

<asp:Panel ID="Panel1" runat="server" Height="28px" Style="z-index: 100; left: 0px;

position: absolute; top: 148px" Width="1014px">

<CR:CrystalReportViewer ID="CrystalReportViewer1" runat="server" AutoDataBind="true"

DisplayGroupTree="False"

Style="z-index: 120; left: 0px; position: absolute; top: 0px" HasCrystalLogo="False"

EnableDrillDown="False" HasDrillUpButton="False" HasToggleGroupTreeButton="False"

HasViewList="False" ShowAllPageIds="True" HasRefreshButton="True" />

</asp:Panel>

</asp:Content>

I need a definitive answer how to deploy the correct runtime environment to make my RPT files correctly run using the Report viewer in my web pages.

Thanks,

Rodger

[Former Member · Accepted solution]

Here's the actual error message:

Failed to load database information. Error in File C:\DOCUME_1\BOB-C01\ASPNET\LOCALS~1\Temp\Meter_Daily_Report {5D7E79CE-A94B-4C95-A21D-1F56C99ED402}.rpt: Failed to load database information.

[Former Member · Accepted solution]

Hi,

Give a try to five read permissions to IIS_WPG for the temp folder which is under your account(In case of web application) and in case of windows app give read permission to a user for c:\windows\temp and to the folder which contains crystal reports.

Need more info?

What meerge module you have downloaded?

Right merge modules are [here|http://resources.businessobjects.com/support/additional_downloads/runtime.asp#06]

Note if appliaction uses RDC only then you need to install RDC merge modules.

Windows or web application?

Are you changing the XML schema?

Hope this help!!

Regards,

Amit

[former_member11696 · Accepted solution]

Hi Roger,

You are using CR XI R2 SP2, you should download [SP4|https://smpdl.sap-ag.de/~sapidp/012002523100006255422008E/crxir2_sp4_inc.exe] to bring your Dev box up to the same version as the Merge modules runtime.

Thank you

Don

[Former Member · Accepted solution]

Thanks Don.

To be clear, when I update my Crystal Developer to SP4, set permissions on Windows\Temp as suggested above, and build an MSI using the merge modules I should be good to?

Right now the process only works if I ALSO install the whole Business Objects Server package, which is about a 1 gig directory. This is very frustrating and embarrassing when I'm in front of customers trying to make it work.

Thanks again,

Rodger

[former_member11696 · Accepted solution]

Rodger is an OEM Partner and suggested he create a case in SMP to have a dedicated Engineer work with him to answer all questions.

[Former Member]

Thanks Don.