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Cloud Connector and SAP CF Web API - Connectivity Service Issue

Apr 25 at 08:20 AM

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Hello,

I am getting problems trying to establish a tunnel from CF Connectivity Service to Cloud Connector.

By now, i'm using trial account and it was working until yesterday afternoon.

Thte simple process that i'm trying to do is getting a SAP SESSION ID making a request to SAP OData services (that is configured to connect Cloud Connector).

And then... when Cloud Connector is requesting to "connectivitynotification.cf.eu10.hana.ondemand.com", this returns Connection Timeout response.

Here is the log message from Cloud Connector Audits:

2018-04-25 10:07:52,734 +0200#ERROR#com.sap.scc.rt#http-bio-8443-exec-2# #Tunnel Connect Failed io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:  connectivitynotification.cf.eu10.hana.ondemand.com/54.93.142.64:443 
at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method) 
at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:739) 
at io.netty.channel.socket.nio.NioSocketChannel.doFinishConnect(NioSocketChannel.java:347) 
at io.netty.channel.nio.AbstractNioChannel$AbstractNioUnsafe.finishConnect(AbstractNioChannel.java:340) 
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:630) 
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:565) 
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:479) 
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:441) 
at io.netty.util.concurrent.SingleThreadEventExecutor$5.run(SingleThreadEventExecutor.java:858) 
at io.netty.util.concurrent.DefaultThreadFactory$DefaultRunnableDecorator.run(DefaultThreadFactory.java:144) 
at java.lang.Thread.run(Thread.java:745)|

There are problems with the service or I'm doing somethig wrong?

Regards,

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1 Answer

Best Answer
Antal Perger
Apr 25 at 08:57 AM
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Hi Raúl,

It seems to be an issue with the cloud service provider, I tried the connection from

https://ping.eu/ping/

service it reports timeout as well.

Best regards,

Antal

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Thanks Antal,

Now it's working... I just tried to restart the Cloud Connector Service (local machine) and it solves the problem.

But, this isn't the good way to solve it if in the future it breaks again.

I hope that future updates will provide us more information about networking issues of those services.

Again thanks for your response.

Best regards,

Raúl

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Hi Raúl,

The "connection timeout" message is coming from the operating system, which is a networking issue not related to the cloud connector.

If you try to reach the server from a command line terminal you will get the same result.

Best regards,

Antal

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