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Crystal Enterprise 9 server running VERY VERY slowly....

We have a Crystal Enterprise 9 server running under Windows 2000 server OS. For some reasons, after some reports was called, the servers became very very slow and showed 100% CPU usages.....

We are getting the following message from log and our console...

The server supplied the following details: OCA_Abuse exception 7710 at [Y:\backe

nd\aps\aps\exceptionmapper.cpp : 45] 48022 {9, , }

...APS operation timed out after 9 minutes. Thread timeout has expired.

at com.crystaldecisions.sdk.exception.SDKServerException.map(Unknown Sou

rce)

at com.crystaldecisions.sdk.exception.SDKException.map(Unknown Source)

at com.crystaldecisions.sdk.occa.infostore.internal.c.query(Unknown Sour

ce)

at gov.cdc.nchstp.pio.crystal.CrystalReport.getScheduledReport(CrystalRe

port.java:470)

at gov.cdc.nchstp.pio.webservices.crystal.Crystal.runReport(Crystal.java

:145)

Can someone help or provide us with some directions? Thanks so much.

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1 Answer

  • Oct 27, 2008 at 02:21 PM

    What you've provided doesn't indicate why it's running slowly.

    It indicates that Java code querying the CMS timed out while waiting for results.

    Sincerely,

    Ted Ueda

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