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Campaign Status definition & how to phase out a campaign with delayed sending

Dear all,

I can't seem to find this info in the hybris marketing documentations.

I'm working with hybris marketing onpremise version 1702.

I have a trigger-based campaign, with a sending delay of 14 days.

I now have a new version of that campaign.

How do I phase out the old campaign while starting the new one?

- If I have both campaigns on "released", the customer would receive two mails and that's not good.

- If I set the old campaign to status "deactivated", will it then stop triggering on new interactions, but continue sending the "pending" delayed messages for the next 14 days? And will the new campaign (also with 14d delay) NOT pick up those older interactions?

The status "deactivated" is not described on the documentation page.

- Is this perhaps the difference between status "deactivated" and status "completed", that deactivated campaigns continue phasing out the pending delayed messages, and if you set it to completed that it completely stops?

Thanks in advance to share some insists on this;

Joyca

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1 Answer

  • Best Answer
    Apr 25 at 05:43 AM

    Hi Joyca,

    Starting with the release in 1705 the buttons have been renamed:

    • "Deactivate" was renamed to "Pause"
    • "Complete" was renamed to "Stop"

    Deactivate / Pause stops the start trigger, but all follow-up actions are still processed.

    Complete / Stop closes the complete campaign, no action (also no follow-up action) will be processed anymore.

    Answers to your questions:

    1)Question: If I set the old campaign status "deactivated", will it then stop triggering on new interactions, but continue sending the "pending" delayed messages for the next 14 days?

    • Answer: NO (deactivating a trigger based campaign stops the listening to triggers of the initial action of the campaign. Only follow up actions are executed nevertheless as long as they fall within the validity date range of the campaign)

    2)Question: And will the new campaign (also with 14d delay) NOT pick up those older interactions?

    • Answer: NO

    I hope this explains and helps your query. If yes, please mark the question answered :)

    Thank you.

    Best Regards,

    Kunal

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