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Former Member

Incorrect search results in CRM2007

Hi

When i search for service contracts in the new UI, i specify the search criteria - status 'In Process'

However the search result displays the contracts which have status In process, completed etc.

Has anyone come across this issue and knows how to solve this ?

Any helpful answers will be rewarded

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2 Answers

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    Former Member
    Dec 15, 2008 at 05:22 PM

    Nick,

    I have come across a similar thing in CRM 5.0 where the Agent Inbox ignored the Status. It was an error in the status mapping configuration. I also know that in CRM 5.0 the Inbox search logic was applied to the Account Overview to generate the results.

    It's a long shot, but it may well be that the specific searches in CRM 2007 use the Agent Inbox search logic, and that you need to maintain the status mapping for the Agent Inbox to correct this issue.

    This is available here (transaction SPRO, IMG):

    SAP Implementation Guide > Customer Relationship Management > Interaction Center WebClient > Agent Inbox > Map Item Attributes to Inbox Attributes > Map Element Status to Inbox Status

    Hope this helps, thanks!

    Andrew G.

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  • Dec 15, 2008 at 06:02 PM

    Hi,

    we had a simliar issue in the last project. The system was searching for user status and displayed the system status in the result. This was regarding eMail activities. Maybe it is somewhat the same issue with you? Did you check?

    I believe my colleague implemented a SAP note for this problem.

    cheers Carsten

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