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Former Member

Cannot create message in STWB_WORK

Hello,

In our solution manager system, we are trying to create a message as a part of defect management. We went to "Messages" tab and clicked on "Create message" button. A new window appeared wherein the all details are filled up. But when we clicked on "Save" button, an information message appeared: No clients defined in SMSY. But this is defined in SMSY. And after this nothing happened and the message did not get created.

Please let me know what configuration needs to be done to get the message created.

Thanks and regards,

Sundar.

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2 Answers

  • Best Answer
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    Former Member
    Oct 17, 2008 at 02:53 PM

    Sundar,

    You need to consult a basis person who will create all the basic setting for service desk first like creation of solution via DSWP and generating rfc via smsy for all client etc.

    After this configuration wil be done for service desk by solution manager consultant.

    Then only you can use this functionality which is nothing but integration of service desk with test management

    Pls assign pts.

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    Former Member
    Oct 21, 2008 at 04:02 PM
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