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Former Member

ESS - 500 internal server error

Hi,

We are experiencing the following error when we click on the ESS overview iview. 500 internal server error Failed to process request. Please contact your system administrator but when the basis person reboots the server then the iview works for a short while then the error appears again.

We are using EP7, EEC6, NW04s

Our patch level is as follows: ESS/MSS u2013 patch 14. ECC patch 13

The Kernel level is 139.

Any ideas what could cause this problem?

Many thanks in advance

Jo-lize

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5 Answers

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    Former Member
    Oct 16, 2008 at 04:24 PM

    Check for out of memory errors in the logs.

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  • Oct 22, 2008 at 12:45 PM

    Hi

    is it a federated one or single portal.

    Jo

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    Former Member
    Oct 22, 2008 at 02:30 PM

    Jolize,

    Are you accessing the portal using fully qualified domain name.

    are you getting this problem in all browsers and with all users.

    try to preview that iview and check whether you are getting same issue.(have super admin role for this)

    Thanks

    Bala Duvvuri

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  • Oct 28, 2008 at 06:11 PM

    Hi,

    We are using EP 7.0 SP15 and back-end Ecc 6.0 SP26.

    We faced same error "500 Internal Server Error" Failed to process request when user clic on Leave Request Iview.

    We fixe the problem. It's due to a conflit of periods.

    - Employee ask some leaves requests : 26.12.08 to 26.12.08 ; 29.12.08 to 31.12.08 ; 26.12.08 to 02.01.09

    - Manager validated the 3 requests.

    On Back-end only 2 of them (1th 2nd) are on IT 2001.

    PTARQ got an error on 26.12.08 to 02.01.09 period.

    Manual solution : delete on IT2001 and process PTARQ error.

    Have you another solution ?

    Do you know SAP note / SAP solution to solve it ?

    Many thanks in advance

    JLJA

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  • Oct 28, 2008 at 06:18 PM

    Hi,

    We are using EP 7.0 SP15 and back-end Ecc 6.0 SP26.

    We faced same error "500 Internal Server Error" Failed to process request when user clic on Leave Request Iview.

    We fixe the problem. It's due to a conflit of periods.

    - Employee ask some leaves requests : 26.12.08 to 26.12.08 ; 29.12.08 to 31.12.08 ; 26.12.08 to 02.01.09

    - Manager validated the 3 requests.

    On Back-end only 2 of them (1th 2nd) are on IT 2001.

    PTARQ got an error on 26.12.08 to 02.01.09 period.

    Manual solution : delete on IT2001 and process PTARQ error.

    Have you another solution ?

    Do you know SAP note / SAP solution to solve it ?

    Many thanks in advance

    JLJA

    Add comment
    10|10000 characters needed characters exceeded