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Contact Profile - Cookie ID is missing

Apr 24 at 03:57 PM


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Hi All,

when loading an interaction of type "WEBSITE_VISIT" with ID_ORIGIN "COOKIE_ID" the ID itself is not shown in Hybris Marketing:

Might this be a bug? The ID_ORIGIN Cookie_ID is customized as not anonymous in our system.

Moreover when checking the App "Resent Items" there is no clickable name for this contact as an unknown website visitor never will have a name:

This should be corrected by SAP. Anybody had a workaround for this?


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1 Answer

Kunal Bansal
Apr 25 at 06:25 AM

Dear Mr. Oliver,

Please implement the latest version of Note# 2595318 and retest the issue.

Best Regards,


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sorry forgot to mention we are on yM Cloud 1802. Cheers,


Please create an incident in component CEC-MKT-DM-IC for analyzing.