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Former Member

Infoview - Automatic log off user

Is there a setting where the user will be automatically logged off from infoview if there is no activity, where I can set a time limity?

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4 Answers

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    Former Member
    Oct 16, 2008 at 01:51 PM

    i'm using tomcat 5.5, that came with the install of crystal reports 2008

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    Former Member
    Oct 16, 2008 at 03:02 PM

    Ok.. changed to 5 mins, in web.xml. I'm using java infoview.. what is suppose to happen? does it close the browser? does it log the user off and the screen is displaying the log screen again? How can I check to see who is logged on?

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    • Former Member

      what is suppose to happen?

      After 5 minutes of inactivity, the session will be logged out. The screen will not refresh. The browser will not close. The user will be logged off, but the screen will not change (i.e. Logon screen will not display). As far as licenses go, this will free a license.

      When the user returns, attempts to use the session again, what happens depends on whether the logontoken is enabled or not.

      1. If the logon token is enabled, a cookie will be used to re-login into the session without the user being redirected to the logon page.

      2. If the logon token is not enabled, the user will be directed to the logon page.

      All unsaved information in the session will be lost either way.

      You can check logged on users via the CMC i.e Servers >> CMS

      Edited by: Srinivas Ganapathi on Oct 17, 2008 11:41 PM

  • Oct 16, 2008 at 05:10 AM

    In the infoview web.xml (tomcat\webapps\businessobjects\enterprise115\desktoplaunch\web-inf\web.xml)

    There is a setting called logon token enabled (it needs to be set to false or it will refresh the session)

    There is also a session timeout value (specified in minutes) in there as well.

    Are you using tomcat? or some other webapp?

    Regards,

    Tim

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    Former Member
    Oct 16, 2008 at 06:42 AM

    Hi Wilson,

    As I understand you need a way to get the users logged off from the Infoview when they forget to close the browser window. Unfortunately there is no way the Infoview session will expire when the user tries to close the IE directly with out clicking the logout button or forgets to do so.

    However what we can do is shorten the time value for the Infoview session to be active. This will result in the session expiring when there is no user activity for that specified amount of time. This will also result in freeing up the concurrent licenses after that specified time limit once the browser window is closed.

    I can provide you the steps required to implement this setting if you could provide me the type of Infoview you are using. Is this a Java Infoview or a .NET Infoview? Also are you using the IIS or Tomcat web server?

    Please let me know the following information so that I could guide you through the required steps for the same.

    With Regards,

    Shivani Bajaj

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