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Apr 24, 2018 at 06:41 AM

Hybris Marketing Hybris Commerce Webtracking

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Hi experts,

I'm working on tracking events from Hybris Commerce (6.6) in Hybris Marketing (on-prem 1709).

When an anonymus user in Hybris Commerce for example adds a product to the shopping cart I got that event in yMkt as an interaction (SHOP_ITEM_ADD).

In table CUAND_CE_IA_RT there's an entry with the interaction and the ID_ORIGIN "COOKIE_ID" and the corresponding ID.

But:

Searching in the "Contacts" app I can't find an existing contact with that Cookie ID or the interaction. In my opinion there should be a contact named "Anonymus". (The "unknown" checkbox in customizing is NOT selected, so a master data record should be created)

Then I searched in table CUAND_CE_IC_FCET for the ID_ORIGIN "COOKIE_ID" and found the existing entries.

Taking the PARENT_KEY and using it as DB_KEY for the search in table CUAND_CE_IC_ROOT I found the created master data record.

The problem is that there's no entry for "NAME_TEXT" or something like that for the record, so I think this is the problem that I can't find the contact in the "Contacts" app, isn't it?

It that behaviour of Hybris Marketing correct or does it have to create an anonymus contact?