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Former Member

Chat for Channel Partners in CRM 2007

Hi Gurus,

How can Chat facility be provided to Channel Partners in SAP CRM.

Please tell the prerequisities to provide the facility in SAP CRM.

The requirement is that the chat facility will be used by channel partners to chat with a central helpdesk and viceversa.

Thanks,

Sarat.

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2 Answers

  • Nov 11, 2008 at 03:40 PM

    Hi Sarat,

    You find more information related to "Chat for Channel Partner" under the key word "Live Support" or "Live Web Collaboration" , for example when you search the CRM 2007 documentation in the Help Portal (http://help.sap.com).

    The Live Web Collaboration is part of the CRM Web Channel capabilities which enable real-time communication between the online partner and a live customer service representative, using the following capabilities

    - Immediate personal assistance at your fingertips

    - Ability for partners to choose their preferred communication, such as Chat sessions, or E-mail

    - Routing to the right agent at the right time

    - Agents provided with context information to best serve the partner

    Hope this helps.

    Best regards,

    Carolin

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    Former Member
    Nov 15, 2008 at 06:50 AM

    Hi,

    Pls. help me with the process and configuration documentation on Channel Management in SAP CRM 2007.

    Our client dealing in telecom products wants to implement channel management in crm 2007.

    I checked some documentation in SAP library (help.sap.com) but looks like it is not very detailed.

    Can anybody will provide configuration document, or any link for BB library (especially for channel Management 2007

    Appreciate your help.

    Rgds

    Poonam

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