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Former Member

how to display the user name in "reported by " field of service desk messa

hi ,

i have created business partners for all the user name .

but when i receive the support message from the user i get the BP id (i.e) business partner number of that corresponding user is displayed .

what changes we need to make to display the user name in the " reported by " field .

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3 Answers

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    Former Member
    Oct 15, 2008 at 09:33 AM

    Hi,

    Activate BADI AI_SDK_CRM_DNO_MON

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    Former Member
    Oct 15, 2008 at 09:56 AM

    Hello Susin,

    I dont think activating that BADI could suit your purpose......I hope i got your query right....

    You want the User-id itself to be populated and not the business partner when the service desk message is created.... In that case do not create the Business partner for the respective user id.....in that case only the user-id will be automatically populated when the service desk message is created...

    Inspire ppl by rewarding..

    Regards,

    Anand...

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    • Former Member

      >

      > Hello Susin,

      > I dont think activating that BADI could suit your purpose......I hope i got your query right....

      > You want the User-id itself to be populated and not the business partner when the service desk message is created.... In that case do not create the Business partner for the respective user id.....in that case only the user-id will be automatically populated when the service desk message is created...

      >

      >

      > Inspire ppl by rewarding..

      >

      > Regards,

      > Anand...

      but when i tried that way without creating business partners i didnt get anything in the "Reported BY " field for that service desk message in the solution manager system

      "Reported by" field was blank in that case

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    Former Member
    Oct 15, 2008 at 11:38 AM

    Hello Susin,

    Please make sure that NO_USER_CHECK as "X" in transaction DNO_CUST04. It is case sensitive. So you should use capital X.

    Hope it helps.

    Cheers,

    Satish.

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