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Former Member
Oct 14, 2008 at 03:39 PM

Workflow issue..

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Hi Gurus,

How the system determines, which workflow it has to trigger.

What are the settings needed for that.

What is the function of SWDD/SWDM.

What we exactly do in the event linking and agent assining.

Please give me full details of workflow functionality.

Thanks in adv

IS