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Desktop Publisher Error

We are getting an error that in short states log4j:ERROR ....../publisher.log (access is denied). This file does not exist on the local machine. any assistance would be appreciated. We are using VISTA.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 13, 2008 at 08:37 PM

    Hi Larry,

    A couple of questions to get some background information:

    1. Are you using a 32bit or 64bit Operating System?

    2. What patch level is Vista?

    3. What is your JVM and .NET Framework versions?

    4. Do you have any security application running? If so, which ones?

    5. Are you logged in as an administrator to the local machine?

    6. What version of the desktop publisher are you using?

    Thanks,

    Mario

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    • Larry,

      I'm sorry on behalf of our team that trying to use the Desktop Publisher has been frustrating for you. If you are willing, we can follow up with you directly to try to resolve this issue. For most of our customers, the Desktop Publisher requires a couple minutes to install and use. I believe we can uncover what configuration setup on your machine is causing this problem and resolve the issue (a couple of my team mates use Vista and the Desktop Publisher on a daily basis).

      As far as your evaluation of crystalreports.com, it's important to note that the Desktop Publisher is generally used only for automatic publishing of reports and dashboards to crystalreports.com according to a preset schedule. So, for many of our customers, it is only installed on a desktop that is always on. You do not need to use it as the primary method to publish reports.

      The fastest way to publish a report from your machine to crystalreports.com is by using your browser and the "Add Document" option from the Folder menus inside crystalreports.com.

      I understand if you don't want to spend the time to go further but I wanted to put the offer out there.

      Thank you.

      Steve

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