System hangs when exporting to PDF

[Former Member]

Hey all,

When trying to export a purchase order or any other document to the PDF form the system hangs up and you have to exit the program and restart every time. This only happens when clicking the pdf button. When they go to file and export, layout and then to PDF form it works just fine. Anyone have any suggestions?

Jeff Haldeman

Support One

[jitin_chawla · Accepted solution]

Hi Jeff,

Please check the following setting mentioned in the Note No. 1239551.

Hope it helps.

Regards,

Jitin

[gagan_thareja · Accepted solution]

Dear Jeff,

Please go through the settings:

When using the new Function of 'Exporting to PDF'/'PDF Generation' the following two settings need to be applied/checked:

1. Path needs to be defined via 'Administration->System

Initialisation->General Settings->Path->Attachment Folder

2. The Windows User needs to have write/modify permission for the folder defined under 1.

(To check if the permission is correct, access the folder and check if a new file could be saved)

In case this does not work please do let us know, does this happen also when you export to word.

Moreover, is this user or machine specific?

Regards,

Gagan Thareja