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Former Member

Template designer and WebService

I need some help or documentation about the template designer.

We're upgrade from CRM 5.0 to CRM 2007.

In CRM 5.0 we used the transaction CRM_KW_TEMPL where we could add templates to objecttype BUS2000116.

After reading some posts on SDN i understand that we can't use these templates anymore.

The post '[CRM Content Management in CRM 2007|crm-content-management-in-crm-2007]' gives some usefull information. However i don't know what kind of webservice to define.

In the transaction SOAMANAGER i can see about 120 web services. Do i have to edit one, create a new one, or...??

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2 Answers

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    Former Member
    Oct 10, 2008 at 12:07 PM

    No, you need to create the web service via the Web Service tool which is available via the Document templates link in the Web Client, when you are logged-on with business roles SALESPRO (under Sales Operations).

    Then when your web service is created and with status 'Productive' you can link it to a new template (word or adobe) via the Document template in Web Client.

    You can find more informations about this on, just look for document templates and Web Service Tool !



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    • Former Member Former Member

      HI Remco,

      I am facing similar issues as mentioned in your post. I carried out the steps you had mentioned but I am now getting the Active X error while trying to create a document template designer using a webservice I created in the WST. I have consulted note 1018674 and ensured that the following browser settings are activated but still I keep getting the error.

      - Active Scripting

      - Run Active X Controls and plug-ins

      - Initialize and script ActiveX controls not marked as safe

      Also, since I had been trying to create a microsoft word type of template the system does open an instance of the word doc. Can anyone pls advice?

      How can we ensure that the webservice we have created is working. When I try to test the service in the WST tool, I keep getting the message - URL cannot be retrieved. Does it mean that the service has not been created correctly?

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    Former Member
    Oct 20, 2008 at 01:34 PM

    I have a similiar problem described here:

    Link: [Creating folders for Word Templates in ICWebC (CRM 6.0);

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    • Former Member Former Member

      After applying SP04 we still get a shortdump after closing/ending (email send icon) the document.

      Access via 'NULL' object reference not possible.

      Method: IF_CRM_IC_BCS_COMM_ITEM~SEND of program CL_CRM_IC_BCS_COMM_ITEM=======CP


      HTTP 500 - Internal server error.

      Already created OSS message... Anyone else an idear?